Hotel Performance Evaluation System undertakes to critically assess all the guest contact services the hotel has to offer against the standards used by the world’s best and most efficient hotel chains.
Senior hotel professionals specially trained in carrying out quality assessment work stay at the hotel under review in the guise of high profile guests and sample all the services the hotel has to offer beginning right from reservation, to airport pick up, stay at the hotel and till the final check out.
On completion of the assessment i.e. in about two nights and three days the deputed officials disclose their identity and meet the Head of the Operations to verbally brief him about the evaluation of the hotel. The final detailed report is submitted to the management with in two weeks of completion of the assessment process.
The evaluation process and the report shall take about four weeks from the date of appointment. After the assignment is awarded officials shall make a reservation, check in at the hotel, complete the evaluation process and finally submit the written report.